Returns & Refunds

Returns

Because our coasters are handmade, we do not accept returns for change of mind or simply deciding that you no longer want the product.

Custom Orders

Custom or personalized products are made specifically for the customer and are not eligible for return or refund due to a change of mind.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, please contact support@kreativecoasters.com as soon as possible after delivery. Please include your order number and photographs showing the issue.

We will review the situation and, when appropriate, may provide a replacement or refund.

Refunds

When a refund is approved, it will be issued to the original payment method used for the purchase. The time required for the refund to appear in your account may vary depending on your payment provider.

Contact

Questions regarding shipping, damaged products, incorrect orders, or returns can be sent to support@kreativecoasters.com.